Here on this Help-Page we answer some of the most common questions we receive. If you have questions that are not answered here, you can use our Contact

How can I pay for the tickets?

You can pay your tickets online with your creditcard.

We accept Visa, Mastercard and American Express. Also transfers on our account after demand are possible.

Indicated prices in Euro (€) are obligatory, the rate of exchanges in other currencies depend on the current rate.

How can I order tickets?

The purchase of tickets is very simple and comfortable:

- Step I ) ONLINE : Select Concert - Select Date - Enter amount of tickets in desired category and click add to cart.

You will receive a confirmation per Email directly after successful ordering.

- Step II ) ON SITE : Receive your ordered tickets at the entrance right before the event starts.

It can't be easier!

Information about at exactly which point of time you can pick up your tickets is included in the order confirmation which will be sent to you per email. It is normally a half hour before the event begin

How do I receive my ordered tickets?

Your tickets can be picked up at the concert entrance right before the concert starts. Please show your ID-Card, and your order confirmation (Voucher) there to get your tickets

How is the quality of your offered concerts?

We strive to offer very high level concerts for our customers. We can reach this goal among other things by the fact that we specialize in a smaller culture range (classical concerts). Further we have a smaller as well as clearer offer spectrum of renowned concerts.

Larger concerts, which are played during longer periods of time and offered by www.viennaticketsonline.com, are usually visited by www.viennaticketsonline.com co-workers personally. It is surely always favourably, if the salesman himself knows what he is offering. This procedure might be a little more complex, but we want to guarantee the quality of the concerts as well as the places of the events for our customers, without thereby increasing the ticket costs.

How can we use viennaticketsonline.com as a sales channel?

In order to receive information about the conditions of a partnership, please write us an email with your name as well as complete company address at office@viennaticketsonline.com

How can we cooperate with viennaticketsonline.com?

If you like to cooperate with us, please write us an email at office@viennaticketsonline.com

Is a reservation obligatory?

By the selection of your tickets from www.viennaticketsonline.com the contract between you and the respective organizer is binding. You will find further information on this in our general terms and conditions.

Who is responsible for data protection?

The protection of personal data of our customers is the basis of a trusting relationship between us and you. If you order by viennaticketsonline.com, we need your name, address, email address, telephone number and your payment information. These informations are compellingly necessary for the completion of your order.

We commit ourselves to immediately delete your payment information after it has been processed.